The course will be designed based on customer needs and requirements. The process from the beginning will include:

• Meeting with the perspective client and conducting a performance consulting session to identify needs and requirements.
• The design phase of the solution will include providing the client with a list of topics which can be covered on the course. Typical topics are listed in the modules below, others are available.
• The solution be created based on the responses from the client over additional meetings, calls and emails. The final course material is presented to the client before finalising the final proposal.

All the usual scene setting, to set up the style of the course and cover vital details.

• Introduction to Trainer and Participants
• Course Objectives
• Timetable
• Participant Expectations

If we’re going to try to change culture best to know what makes up a culture and how the current state became established. This explains the crucial models and elements of culture and leadership.

• History
• Elements
• Models of Culture
• The Integrated Cultural Safety® Model
  • Culture
  • Leadership
  • Process

This module focuses in on the available levers for effecting sustainable change. Individual behaviours in the moment are a function of the environment (Systems, people, culture). Management is about using real-time controls, leadership is about setting up the environment to optimise desired behaviours and minimise the need for real-time controls.

• Human Factors
  • Designing to limitations & complexity
• Behavioural Psychology
  • Why do people do what they do?
• Just Culture
  • Errors, Violations & remedies

Now we know what can be changed this module gives specific tools and techniques to apply to those areas. It starts with the 9 key areas of leadership and then explores them all in detail.

• The Triple Triptych of Leadership
  • Self
  • Others
  • Organisation
• Techniques for Self
  • Assertion
  • Modelling
  • Nudge Theory
• Techniques for Organisation
  • Challenging Unsafe Behaviour
  • Meaningful Analysis
  • Encouraging Ownership
• Techniques for Others
  • Advanced Communication Skills
  • Motivation of others
    • Enhancing safe behaviours
    • Maslow & Leadership
  • Coaching for performance

Each person participating in the course will have their own strengths and short suits, this section will highlight those and feed into a personal improvement plan that leverages the strengths and improves the least developed.

• Planning to put theory into practice
  • Personal Plan
• Potential/Actual Barriers Discussion