Case Studies

To exhibit some of the work we have executed for our customers, we have listed a selection of case studies. If you would like further information on any of these please don’t hesitate to contact us.

Northumbrian Water: Engagement

Northumbrian Water

Northumbrian Water Limited is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham and parts of North Yorkshire, and also supplying water as Essex and Suffolk Water. It is a wholly owned subsidiary of Northumbrian Water Group. The group has 3000 staff.

Their challenge:

Northumbrian Water were looking for leading edge Cultural Safety consultancy to take the best of the existing training and competency programmes and marry those with the core concepts of BBS. Active training and internal communications functions were to be integrated with the project. The first phase of our project will comprise of an enabling programme where they could build out the capability and skills to design and implement BBS in a business area of choice. Thereafter BBS will be rolled out in a phased plan.

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Kier: The survey was invaluable and has formed the basis of a complete re-structure of our SHE processes and procedures


Kier is a leading property, residential, construction and services group which invests in, builds, maintains and renews the places where we work, live and play. The Group employs over 15,000 people in its operations in the UK, the Caribbean, the Middle East and Hong Kong.

Their challenges:

RyderMarsh OCAID staff met with Kier in October 2014. The aim was to develop a strategy for the implementation of a cultural survey across the whole of Kier to understand exactly where the organisation was currently and to understand how to move their safety culture forward.

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Welsh Water: STEP - Safety Takes Every Person

Welsh Water

In 2010 Welsh Water in-sourced all our operational activity and grew from approx. 140 to 1700 employees. Over the last 5 years this number has grown to over 3000 employees.

Their challenge:

We needed to establish a new company culture and way of thinking about health and safety to ensure that all our employees were actively engaged in preventing injuries and ill health and that everyone goes home safely at the end of the day.

Working with RyderMarsh OCAID we set up a training and awareness programme to help establish a culture where health and safety coaching conversations are the norm and there is an ethos of personal ownership at all levels. This programme became known as STEP – Safety Takes Every Person.

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Enterprise: Demonstrable sustained accident reductions leading to significant six figure reduction in insurance premiums


Enterprise Managed Services Ltd (now part of Amey), a leading service provider within the Utility, Local Authority, Central Government and MOD sectors throughout the UK.

Their Challenge:

Enterprise developed and launched their own behavioural safety programme (Target Zero) in June 2003 which delivered significant accident and incident reductions across the whole business. In 2008 the Board recognised that their accident / incident reductions had started to plateau and wanted to reinvigorate the Target Zero programme to gain further demonstrable improvements.

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Alfa Laval: 60% reduction in accidents within a year

Alfa Laval

Alpha Laval deals in the production of specialized products and solutions for heavy industry worldwide. They are headquartered in Lund, Sweden and have subsidiary companies in over 35 countries around the world, including South Africa, Denmark, Italy, India, Japan, China, Netherlands, and the United States. Alfa Laval had a global workforce of over 16,000 employees.

Their challenge:

The accident rate in some countries was too high and not reducing so RyderMarsh OCAID consultants were invited to work with the organization on a programme to improve the HSE culture. The programme started in India, then the worst performing country (in terms of LTI’s).

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British Sugar: Behavioural Based Safety programme

British Sugar

British Sugar is one of the most efficient sugar processors in the world. Partnering with 3,500 growers to produce home grown sugar, and with around half of the UK’s sugar coming from beet, we are building a beet sugar industry that works for Britain.

Their challenge:

British Sugar had a good accident reduction record but performance was plateauing across its manufacturing plants.

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