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We offer a wide range of Services in the following areas:

Specific Services

Specific Services

Why is Human Factors Important to Safety Culture (and everything else!)

When we think of the four elements of Safety Culture (beliefs, artefacts, behaviours & communications) and how we can influence them for the better, Human Factors plays a direct role in three of them, ultimately influencing the fourth one (beliefs) indirectly.  I’ll do my best to explain this succinctly below.

Human Factors (sometimes called ergonomics, but they are the same thing so the names are interchangeable) most obviously relates to the design and organisation of the things around us in the work place, i.e. the artefacts.  For example, if your workstation is designed with our body size and shape in mind then we will be comfortable and at low risk from developing the chronic musculoskeletal injuries associated with poor design.  This applies to how we use tools, machines, instrumentation, documentation systems and so on; not just in terms of the physicality of the design but also whether the design aids the manner in which we prefer to problem solve and make decisions (i.e. our cognitive requirements).  Information presentation design is crucial if we are to be able to detect, accurately perceive, (effectively) process and respond well to the data and information we receive (from volume of information to it’s timeliness and style of presentation).

The second element of culture that’s directly influenced by Human Factors is how the design of systems influences our communications style.  For example, workload is crucial in determining how much time we have available to have a proper face to face conversation with people about what’s working and what is not.  We can use task analysis to assist you (or your existing behavioural safety teams) to identify workload issues and to develop practical solutions.

If our behaviours are a direct product of the artefacts around us, then the Human Factors of artefact design is vital in maximising short term performance of any kind: from safety, to quality and efficiency.  For truly progressive culture we want to achieve long term and sustainable performance; paying attention to what people need in terms of artefact design is the best way to achieve sustainable high performance.

 

Specific Services

We can provide assistance in a number of areas, including but not limited to the following areas.

  • Assisting your existing behavioural safety teams to solve Human Factors issues for specific problems, e.g. where knowledge of human limitations may be useful.
  • Bespoke Human Factors assessment of any organisational systems or workplaces.
  • Assessment of manual handling tasks.
  • Specialised Human Factors assistance for incident investigation.
  • Qualitative Human Reliability Assessment of crucial safety tasks (e.g. where error or rule violation would be catastrophic).
  • Task analysis of any tasks in order to identify opportunities for improvement (e.g. equipment design; workload; human reliability; manual handling; documentation, etc.).

Human Factors is really just another way of listening to your staff, albeit with a more structured and analytical basis.  All Human Factors assessments conducted by us follow the same compassionate principles as the cultural work we undertake: that nobody understands what is needed to do a job safely and well better than the people who actually perfom the tasks.  We aim to assist you by assisting those who do the tasks first.  Human Factors is another tool in the toolbox for progression towards cultural excellence.

Specific Services

  • Strategic Stress Risk Management
    • Assessment
    • Building Resilience
    • Remediation
  • Quality of Working Life
    • Assessment
    • Improvement
  • Individual Stress Prevention & Management
    • For Managers
    • For Individuals

David Macleod and Nita Clarke’s 2009 report, Engaging for Success, identified four factors that we believe help to create an environment in which employees can work at their best:

  1. Leadership/strategic narrative
  2. Engaging managers
  3. Employee voice
  4. Integrity – behaviour consistent with values.

As the report stated, there are many differing definitions of employee engagement but research suggests that these four factors need to be present for employees to feel positive about the employer and their work.Engagement

Sustained success depends on employees’ ability to think at their best, to collaborate and to innovate. We make the link between employee engagement and business performance, and there are compelling correlations between employees who feel positive about their workplace and reduced absenteeism, customer service and employee advocacy.

We are working closely with the National Centre for Strategic Leadership and the governments Engage for Success task force and bring you insights into the latest research into engagement and the impact on organisations.

Please call 0333 456 7233 or email us via the contact page to talk to one of our subject matter experts about meeting your needs.

Sustainability 

Sustainability can mean many different things depending on the context.  The services we provide in this area are designed to help you optimise how your organisation impacts on the physical environment and communities where you create and provide your products and services as well as the management of risk to ensure business continuity.

Whether you are looking at implementing the guidance in ISO 26000 on Corporate Social Responsibility, Environmental Management systems as in the ISO 14000 series or Integrating your Risk Management approach we can help you with bespoke training, consultancy or original research.

This article gives an insight into how sustainability is linked to our other core strengths: Sustainability

Specific Services

  • Corporate Social Responsibility (ISO 26000) Implementation
  • Environmental Management System (ISO 14001) Implementation
  • Strategic Risk Management/Reduction

Please call 0333 456 7233 or email us via the contact page to talk to one of our subject matter experts about meeting your needs.

Specific Services

  • Risk Management

A number of our highly qualified staff undertake specific assignments in both commercial and Academic Research in the fields of Behavioral Safety, Wellbeing and Sustainability. We would be delighted to discuss your needs.