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Human Factors is really just another way of listening to your staff, albeit with a more structured and analytical basis.  All Human Factors assessments conducted by us follow the same compassionate principles as the cultural work we undertake: that nobody understands what is needed to do a job safely and well better than the people who actually perform the tasks.  We aim to assist you by assisting those who do the tasks first.  Human Factors is another tool in the toolbox for progression towards cultural excellence.